MONTHLY PAYMENT PLANS
What is Klarna?
At a glance:
- You must be 18 or over. Subject to financial circumstances
- Receive your goods first, pay later
- Klarna will email payment instructions to you
- Easy, just select Klarna at checkout
Who are Klarna?
Klarna are a Swedish payment service provider, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase.
At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you as you don't need to put your card details in at the checkout.
A new way to pay
You will see Klarna as part of your checkout experience as we’re partnering with them to bring you a better online shopping experience, giving you the chance to order quickly without providing payment first.
What are my payment options?
Pay Later In 3: Payment for your ‘Pay Later In 3’ will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
Slice It/Financing: With the Klarna Financing payment plan, you can spread your payment over 6 or 9 months. Ticketmaster offers a promotional 0% financing rate meaning that customers will not be charged an APR.
In both cases, Klarna will send you an email confirming your purchase details. The email will contain a link to Klarna’s online portal or to download the app, where you can manage your purchases with Klarna. It is essential that you provide accurate information during checkout to ensure that you can receive Klarna’s communications.
I still have questions about Klarna financing.
Please visit Klarna’s customer service page here for a full set of FAQ. Alternatively, you can contact them via live chat from their website, by downloading the Klarna app or over the phone at 080 818 93333.
I have been asked to go to Klarna’s website. Is that correct?
If you have selected the Klarna Financing option to pay for your order, Klarna will send you an email confirming your purchase details. The email will contain a link to Klarna’s online portal or to download the app, where you can manage your purchases with Klarna. It is essential that you provide accurate information during checkout to ensure that you can receive Klarna’s communications.
How do I place an order using finance with Klarna?
Purchasing your tickets with Klarna Financing is simple. Proceed to checkout as normal, then select the 'Pay Over Time' payment method. This will start your application with Klarna Financing. You will then be asked to provide some basic details, followed by details to check your eligibility. If you’re approved, your payment plan will be created, and your order with Ticketmaster will be automatically placed. It’s a short application and you won’t have to leave Ticketmaster’s website.
Can I postpone my payment due date?
You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.
Can I have a different delivery address to my billing address?
Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
Has Klarna received my payment?
After receiving your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.