Updates to 2020 Ticket FAQs
I rolled my tickets over to 2021 and still have payments to make on my Monthly Payment Plan?
To make things as flexible as possible, you can make the final payment on your payment plan anytime from now until 28 Feb 2021 by following the instructions below. However, if you’d prefer us to automatically take the final payment then you don’t need to do anything - we will take the final payment on 1 March 2021.
How to make the final payment yourself:
It's really straightforward! There's no need to contact us to try your payment, as you can do this online in your account. Please log into your Camp Bestival order here.
1. Click Sign In (don't click Manage Order)
2. If you created an account, enter your log in details. If you originally signed in using Facebook then select this option
3. Select Your Account (don't click Manage Order)
4. Select Order History
5. Find your order and select Manage Layaway Plan
6. If you need to update your card info, go to Account Details and select the Billing Details tab
7. Click pay off order in full
Not sure whether you created an account or signed in with Facebook?
No problem! Just click on the Forgot Password option - if you receive an email to reset your password, then follow the instructions there.
If you see a message saying 'We could not find an account associated with that email address', that means you'll have signed in using Facebook when you placed the order, so use this option to sign in.
I have 2021 tickets rolled over from 2020, and I’d like to upgrade them / change campsites?
Please purchase any additional or upgrade tickets here as normal. These tickets will be on a separate order from your original tickets purchased in 2020.
If you are moving campsites and require a refund of the affected tickets (for example you now want to stay in Backstage Camping but had originally purchased a Camping Plus plot), then please email us your new booking order number along with your existing booking order number and the tickets you require refunds on: email@example.com.
I've chosen to transfer my Camp Bestival 2020 tickets over to Camp Bestival 2021. Where can I see my new 2021 tickets confirmation?
Your tickets have been rolled over to next year’s event and are now valid for Camp Bestival 2021. Your order showing your 2021 tickets can be found via your account / managing your order here.
I requested a refund for my Camp Bestival 2020 tickets before the deadline date - when will I receive the payment?
Ticketmaster have now issued all refund payments (as of Monday 15th June, 2020) - funds can take up to 8 working days to reach your account. Please do check any bank accounts or Paypal accounts you may have used to make the payments as funds will have been paid back directly onto the payment method used.
If, after 8 working days, you still have not received your full refund, please contact Ticketmaster who can help you.
What payments will I receive if I used the Payment Plan and requested a refund for my Camp Bestival 2020 tickets before the deadline date?
As above, Ticketmaster have now issued all refund payments - if you were using a Payment Plan you will receive payments for each ticket in your order, and for each instalment payment made, all consecutively. If, after 8 working days you still have not received your full refund, please contact Ticketmaster who can help you.
I haven't received any communications from Ticketmaster about refunds or rolling tickets over to 2021, what should I do?
Please contact us at firstname.lastname@example.org with your name and ticket order confirmation number.
2020 Ticket FAQs:
What dates are Camp Bestival 2021?
Camp Bestival 2021 will take place from July 29th to August 1st 2021 at Lulworth Castle Dorset.
How do I transfer my tickets over to 2021, or receive a refund for my Camp Bestival 2020 tickets?
Ticketmaster have sent an email with details of the refund process to all ticket holders, please ensure you check your junk/spam folder in case it ends up in there. You will be asked to fill out a form stating your preference for a refund or you can retain your tickets for Camp Bestival 2021. The deadline to complete this form is 5pm, 27th May 2020.
Ticketmaster will start to process refunds 7 days after the closing date on the form (closing date is 27th May 2020). Given the extraordinary circumstances, their refund process is taking slightly longer than usual, so please bear with them. The latest you can expect to receive your refund will be 24th June 2020.
I haven't received an email from Ticketmaster or I've missed the deadline date, help?!
Please contact us at email@example.com with your name and order confirmation number and we'll help you out.
How do I receive a refund for my Camp Bestival 2020 tickets if I’m using a payment plan?
This will work the same as above, Ticketmaster will contact you via email to give you the choice of a full refund, or to retain your tickets for Camp Bestival 2021.
I’m using a Payment Plan to pay for my Camp Bestival 2020 tickets. Will I receive a full refund for every instalment I have paid?
Yes, all instalments you have paid will be refunded, along with your initial deposit payment.
Can I transfer my Camp Bestival 2020 ticket over to next year’s event instead of receiving a refund?
Yes, Ticketmaster will provide you with an option to transfer your ticket to Camp Bestival 2021.
Will I be refunded the service fees and postage?
Yes, if you apply for a refund, you will be given a full refund including service fees and postage costs.
I’m using a Payment Plan, will I get my refund back in one payment, or will it be split across several payments?
If you are using a payment plan and have requested a refund, you will receive a refund payment from Ticketmaster/Front Gate Tickets for each payment you made.
How will it work if I’m using a payment plan and still have more payments to make, however I’d like to transfer my Camp Bestival 2020 tickets to Camp Bestival 2021 tickets?
Complete the form in the email from Ticketmaster/Front Gate Tickets as mentioned above and select to transfer your 2020 tickets over to 2021. Monthly payments will be paused for a short time and your tickets will remain on your Ticketmaster/Front Gate account. Ticketmaster/Front Gate will then contact you again with new payment dates so you can complete your payments for your 2021 tickets.
We have booked a Camping Plus plot and want to transfer Camp Bestival 2020 tickets to Camp Bestival 2021 tickets. What will happen to my plot?
Your reserved plot booking will be transferred over to 2021, and you’ll still receive the exact same plot.
We have booked Hospitality/Backstage/Boutique accommodation and want to transfer our booking to 2021, how will this work?
Your reserved accommodation booking will be transferred over to 2021. Please get in touch with Backstage, Hospitality, Boutique or Camp Pre-Pitch for any more questions regarding your accommodation booking for 2021.
Can I transfer add-on services like campervan and car park passes as well as my weekend camping tickets to next year’s festival?
Yes, you will be able to transfer all extras as well as your Camp Bestival 2020 weekend tickets.
I want to transfer my add-on services (campervan / car park passes etc.) across to next year’s event and claim a refund for my Camp Bestival 2020 weekend camping ticket. Is this possible?
No, unfortunately you can only transfer add-on services if you are also transferring your Camp Bestival weekend camping tickets to next year’s event.
We’ve applied for Accessible Camping / Personal Assistant Pass / Accessible Car Park and want to transfer our application to 2021, what do we need to do?
Firstly, make sure you complete the form in the email from Ticketmaster/Front Gate Tickets as mentioned above and select to transfer your 2020 festival tickets over to 2021. We have your 2020 applications and will contact you with details about Camp Bestival 2021 accessibility provisions later in the year.
I’ve booked with friends and I/they want to cancel or transfer?
If your tickets are paid in full Ticketmaster will be able to cancel and refund the relevant tickets and retain others on the order. Any refunds will be issued to the original payment card.
If you are using a payment plan, you’ll need to pay the balance in full on the tickets you’d like to have transferred to 2021, or alternatively you can have a refund on all the tickets. Please contact Ticketmaster who can help you here.
My children will fall into an older ticket age bracket by the dates of Camp Bestival 2021, what do I need to do?
Nothing, your 2020 tickets will be honoured for 2021.
I won complimentary 2020 tickets at a charity event / in a competition I entered, what happens to my tickets?
Your 2020 tickets will be honoured for 2021. No need to do anything, we’ll be in touch next year with all your 2021 ticket details.
Will Camp Bestival 2021 have the same line up as Camp Bestival 2021?
The line up for Camp Bestival 2021 is TBC and will be announced later in the year.
Will the Camp Bestival 2021 theme be ‘Camp Bestival Goes To The Movies’?
Yes the theme will remain the same. We can’t wait to see all your amazing costumes, and now we’ve got another year to plan and make them all!
I haven’t purchased a ticket for Camp Bestival 2020 but I would like to attend the festival next year. When will Camp Bestival 2021 tickets go on sale?
Camp Bestival 2021 tickets will go on sale later this year. Please sign up to our mailing list here to be among the first to find out when this is.
The payment card I used to make the booking originally is no longer valid, what shall I do?
Please contact Ticketmaster who can help update your card details here.
Any other questions? Contact us at firstname.lastname@example.org