2020 Ticket FAQs

 

I want to change my delivery address for my Camp Bestival tickets?

You can change your address or add a shipping address to your booking yourself. Just click this link to check or edit your booking and follow the instructions below.

 

To edit your billing details, sign into your account, click ‘Order History’,‘Order Details’, ‘Account Details’ and then ‘Edit Card Info’. Here you will be able to update your billing card if you have booked deposit tickets, or change your address if you have moved.

 

If your tickets have already been printed then you won't see anything to edit, as only tickets that haven't been printed yet will let you change your address.

 

If you want to send your tickets to a different shipping address, like your work address, sign into your account, click ‘Order History’, ‘Order Details’ and at the bottom of the page, you can edit the shipping address and also change the name the tickets are sent to as well.

 

See here for more information from Ticketmaster on editing your account details.

 

How do I check if my Camp Bestival 2020 tickets have been rolled over to 2021?

Please log into your Camp Bestival order here to see your booking.

 

Not sure whether you created an account or signed in with Facebook? 
No problem! Just click on the Forgot Password option - if you receive an email to reset your password, then follow the instructions there. 

 

If you see a message saying 'We could not find an account associated with that email address', that means you'll have signed in using Facebook when you placed the order, so use this option to sign in. 

 

My children will fall into an older ticket age bracket by the dates of Camp Bestival 2021, what do I need to do?  
Nothing, we’re honouring all teen and child tickets for 2021 so there’s no need to worry if your kids will have moved up an age bracket by July, their tickets will still be valid.

 

I rolled my tickets over to 2021 and still have payments to make on my Monthly Payment Plan?
You can make the final payments on your payment plan by following the instructions below:

 

It's really straightforward! There's no need to contact us to try your payment, as you can do this online in your account. Please log into your Camp Bestival order here.

1. Click Sign In (don't click Manage Order) 
2. If you created an account, enter your log in details. If you originally signed in using Facebook then select this option 
3. Select Your Account (don't click Manage Order) 
4. Select Order History 
5. Find your order and select Manage Layaway Plan 
6. If you need to update your card info, go to Account Details and select the Billing Details tab
7. Click pay off order in full 

 

Not sure whether you created an account or signed in with Facebook? 

No problem! Just click on the Forgot Password option - if you receive an email to reset your password, then follow the instructions there. 

 

If you see a message saying 'We could not find an account associated with that email address', that means you'll have signed in using Facebook when you placed the order, so use this option to sign in. 

 

I have 2021 tickets rolled over from 2020, and I’d like to upgrade them / change campsites?

Please purchase any additional or upgrade tickets here as normal. These tickets will be on a separate order from your original tickets purchased in 2020.

If you are moving campsites and require a refund of the affected tickets (for example you now want to stay in Backstage Camping but had originally purchased a Camping Plus plot), then please email us your new booking order number along with your existing booking order number and the tickets you require refunds on: heretohelp@campbestival.net.

 

What dates are Camp Bestival 2021? 
Camp Bestival 2021 will take place from July 29th to August 1st 2021 at Lulworth Castle Dorset.

 

We booked a Camping Plus plot for Camp Bestival 2020 and rolled our tickets over  to Camp Bestival 2021. What will happen to my plot?
Your reserved plot booking has been transferred over to 2021, and you’ll still receive the exact same plot. 
 

We bookeded Hospitality/Backstage/Boutique accommodation and transfered our booking to 2021, what will happen to my accommodation? 
Your reserved accommodation booking has been transferred over to 2021. Please get in touch with Backstage, Hospitality, Boutique or Camp Pre-Pitch for any more questions regarding your accommodation booking for 2021. 

 

My ticekts have rolled over to Cmp Bestival 2021 - what will happen with all my extras like campervan and car park passes?
All your extras as well as your Camp Bestival weekend tickets have been transfered over to Camp Bestival 2021.

 

We’ve applied for Accessible Camping / Personal Assistant Pass / Accessible Car Park and want to transfer our application to 2021, what do we need to do?
Nothing. We have your 2020 applications and will contact you with details about Camp Bestival 2021 accessibility provisions later this year.
 

I won complimentary 2020 tickets at a charity event / in a competition I entered, what happens to my tickets?
Your 2020 tickets will be honoured for 2021. No need to do anything, we’ll be in touch next year with all your 2021 ticket details.

 

Will Camp Bestival 2021 have the same line-up as Camp Bestival 2020?
The line-up for Camp Bestival 2021 can be found here.


Will the Camp Bestival 2021 theme be ‘Camp Bestival Goes To The Movies’?
Yes the theme will remain the same. We can’t wait to see all your amazing costumes, and now we’ve got another year to plan and make them all!


I haven’t purchased a ticket for Camp Bestival 2020 but I would like to attend the festival next year. When will Camp Bestival 2021 tickets go on sale?
Camp Bestival 2021 tickets are on sale now.

 

Any other questions? Contact us at heretohelp@campbestival.net

FAQs

Contact Us

2020 Ticket FAQs

What Is Camp Bestival?

Travel Info

Big Green Coach Travel from London

Car Sharing

Taxis

Accessibility Information

Medical Provision FAQs

Welfare At Camp Bestival

Prohibited Items

We're All Going On A Summer Holiday

B&Bs, Guest Houses and Hotels

Holiday Cottages

Lulworth Castle

Seat of Luxury

Residents Information

Residents Tickets

Privacy Policy

Cookies Policy

Competition and Prize Draws Terms & Conditions