Before you take a look through our FAQs, you may want to read our full Camp Bestival terms and conditions which might answer any questions you have.
I want to bring my baby/babe in arms – do they need a ticket?
They do need a ticket, however their tickets are free and can be ordered at the same time as when you buy your tickets. They can also be added on free of charge to an existing ticket order if needed by contacting Ticketmaster or your point of purchase.
I want to bring my children who are aged 17 or under?
Please read the full ticket terms and conditions which state that any ticket holder under the age of 18 can only enter the festival with a parent, legal guardian or nominated guardian of a certain age.
Where’s my ticket/wristband?
Tickets will be sent out in batches up until a week before the festival.
If you haven’t received your tickets by Thursday 16th July please contact your point of purchase:
Ticketmaster (Front Gate) / 0333 321 9999 (Monday to Friday 9am-8pm or Saturday & Sunday 10am-4pm) / Submit request.
Please note that tickets are being sent out in batches so some people may receive their tickets before you.
I've signed up for the Payment Plan to pay for my tickets in monthly instalments - when do my payments come out of my bank account?
Following the initial payment (including booking fees and postage), all payments will be taken on or around the 1st of each month until the plan is complete.
I might miss a payment on my Monthly Payment Plan - what should I do?
You can make any catch-up payments via your ticket account:
1. Click Sign In (don't click Manage Order)
2. If you created an account, enter your log in details. If you originally signed in using Facebook then select this option
3. Select Your Account (don't click Manage Order)
4. Select Order History
5. Find your order and select Manage Layaway Plan
6. If you need to update your card info, go to Account Details and select the Billing Details tab
7. Click Retry to process any failed payments up until this point, or you can even pay off your order in full.
If you are having any problems with your payment plan, please contact Ticketmaster (Front Gate) as soon as possible and they will be able to help re-arrange your missed payments. They can also let you know your payment plan balance and how many payments you have left to make: Ticketmaster - 0333 321 9999 (Monday to Friday 9am-8pm or Saturday & Sunday 10am-4pm) / Submit request.
Can I arrive on the Thursday with my Weekend Ticket?
Yes all Weekend Tickets are valid from Thursday to Monday.
Will there be any Day Tickets on sale for the festival?
A limited number of Day Tickets will go on sale closer to the festival.
I have a Day Ticket. Will I be able to camp or access the campsites?
No – unfortunately Day Tickets do not provide access to any campsites. If you want to stay overnight at the event, you’ll need to purchase a Weekend Ticket.
Where can I get a Site Map?
The 2020 festival site map will be available nearer to the event. In the meantime download the 2019 Camp Bestival site map to get an idea of the general layout of the festival site.
This map will also be available in the festival programme that you can buy when you arrive onsite from any of the merchandise sellers roaming the campsites, or from the merchandise stall so please avoid printing it if you can. We like to save trees and so should you. Please be careful to only buy from authorised vendors.
When can I get a timetable/line-up/programme?
Programmes are sold separately and are available to buy at the festival or in advance when purchasing your festival tickets.
Is there a Camp Bestival Mobile APP?
There is no Camp Bestival Mobile APP so please use this website for all your Camp Bestival needs.
Do I have to book in advance for any of the entertainment?
A few things have to be booked in advance, so it’s good to pop by the tents and see the people running workshops and classes to put your name down to attend.
Most entertainment and shows on site are all free and you can simply turn up, get yourself a nice spot, relax and enjoy! However it is advisable to arrive nice and early so you have plenty of time to find a good spot and don’t have to rush around.
When can I arrive / when do I have to leave?
Thursday 30th July: Car parks will be open from 9am. Box Offices and Campsites open at 10am. Campervans and Caravans/Trailer Tents fields open at 10am. Accessible campsite opens at 9am.
Fri/Sat/Sun: Car parks and Campsite entrances open at 7am.
Thurs/Fri/Sat/Sun: No entry or re-entry into the festival site after midnight on any night. No entry into the festival site after 8.30pm on Sunday.
Monday 3rd August: Campsites close at 2pm and car parks at 4pm.
I’m arriving by car/coach/campervan/taxi – where will I arrive on site?
Taxi & Drop Off/Pick Up: This is located through WHITE GATE and is next to Lulworth Castle's entrance gate.
Coaches: All Big Green Coaches will drop off / pick up at GREEN GATE.
Follow signs for Camping Car Parks, then enter site via YELLOW GATE
Cars: Camp Bestival takes place at Lulworth Castle, East Lulworth, Dorset. Please use the routes outlined below, following Camp Bestival event signage as you approach the festival:
(NB. please do not use your Sat Nav - follow the directions below)
From the East (via/near Bournemouth)- follow the M27 / A31 through Ringwood to Bere Regis. Follow the signs towards Wool and then follow the event signage.
From the West (via/near Dorchester) - from the A35 Dorchester by-pass take the A352 signposted for Wool and Wareham. Then follow event signage.
On approach to the event please follow the relevant signage which relates to your ticket type:
General Camping tickets: Follow signs for Camping Car Parks, then enter site via YELLOW GATE
Boutique Camping: Follow signs for Camping Car Parks, then enter site via YELLOW GATE
Campervans/Caravans/Trailer Tents: Follow signs for Camping Car Parks, then enter site via YELLOW GATE
Front Row Campervans/Caravans: Follow signs for Camping Car Parks, then enter site via BROWN GATE
Camping Plus: Follow signs for Camping Car Parks, then signs for Camping Plus enter site via GREEN GATE
Accessibility Camping: follow signs for event traffic, then on approach to site enter via WHITE GATE which is Lulworth Castle’s entrance gate.
Hospitality & Backstage Camping: follow signs for Camping car parks, then on approach to site enter via WHITE GATE
NB - Please do not follow your SatNav once you are on the A352 as we will have some road closures in place and please watch your speed as this is a rural location and likely to have heavier traffic than usual.
What is the best time to leave Camp Bestival?
If you are driving home, bear in mind that the roads will be busy, especially during the morning and afternoon commuter periods. Why not delay your departure by staying an extra night or two in the local area and visit one of the hundreds of attractions in Dorset, visit www.visit-dorset.com for more information.
How much is the car park?
If you haven’t already bought your car parking tickets in advance (available from your point of purchase priced £20), Car Parking is also payable when you arrive in cash at a cost of £25. You only need to buy a ticket once and it will be valid for the whole weekend, no matter how many times you come and go. Day Car Parking Tickets will also available priced £10 per day, payable in cash on arrival.
NB: Weekend Ticket holders who are not camping should ensure they retain their ticket so it can be used for all 4 days.
When I arrive, can I set up camp anywhere?
Some campsites need to be pre-booked such as Camping Plus, Backstage Camping, Hospitality Camping, Boutique Campsite, and Camp Pre-Pitch. You can only camp in the Boutique, Backstage, Hospitality or Camp Pre-Pitch campsites if you have booked accommodation in those areas prior to the event and, for Camping Plus, you need to book a pitch.
In general campsites, you can set up camp in any of the colour-coded campsites but not in any of the main arenas.
There is small non-family campsite which you are welcome to camp in if you don’t have any children/family with you.
Accessibility camping is available and needs to be applied for prior to the event. More info here.
Is it possible to reserve/allocate a specific space for me in general camping or the campervan fields?
The only areas that it is possible to reserve a space at Camp Bestival are in Boutique Camping and Camp Pre-Pitch where you pay for a pre-pitched structure, and in Camping Plus where you pre-book a pitch/or pitches for your tent.
The general camping areas are an open space where you find a free space to camp when you arrive. These areas have plenty of space and facilities and the majority of families attending the festival stay in general camping.
Campervans (and caravans/trailer tents) are lined-up by our staff when they arrive; the first in will be the closest to the entrance to the festival, the last in will be furthest away. We can't pre-allocate spaces in this area.
My friends are staying in the Boutique Campsite – can we camp with them?
Unfortunately not. No tents are allowed in the Boutique Camping fields.
More of our family members are staying in the General Campervan field – can we camp with them?
Each campervan is allocated 9 x 6 metres of space, usually enough for an awning and/or a small tent. As long as you remain within their allocated pitch you can camp with them. Please Note: a maximum of 3 adults and 4 children are allowed per pitch in the Front Row Campervan/Caravan field.
I’ve got a Campervan and my friend has a Caravan…are we able to camp next to each other?
Yes. To do so, please ensure both of you purchase Caravan tickets. You will then both go in this field.
Can I bring my own alcohol?
Yes, you can bring in a reasonable amount of alcohol per person into the campsites for your own personal consumption. Once you have entered the event you cannot re-enter with more alcohol supplies. You’ll be asked to leave any excess alcohol outside the event.
Alcohol cannot be brought into any of the main arenas/fields from the campsites. There are fully licensed bars available for you.
Please remember that glass is not allowed anywhere at Camp Bestival so please make sure to decant anything you are planning to bring into the campsites into reusable containers before you arrive.
We will be operating and enforcing a strict Challenge 25 policy at Camp Bestival. If you can’t provide valid identification when asked by bar staff, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.
Valid forms of ID include:
- An in date photographic driver’s license or provisional licence.
- A valid passport (not a photocopy). Out of date passports will NOT be accepted.
- A Proof of Age Standards Scheme Card (showing the PASS hologram).
Are Chinese lanterns, flares, fireworks or campfires allowed?
No, we have a no naked flame policy at the festival and in the campsite. Fires, flares, fireworks etc will extinguished by our festival fire service. HOWEVER, there are fire lanes in the campsites where you'll be able to go to use small BBQs (please dispose of them in the BBQ bins once completely extinguished), and you are welcome to safely use small camping stoves outside your tent.
Please do not use or bring Chinese Lanterns to light up and set off into the sky. As you will have seen in the news, the devastation that can be caused by these if they go in the wrong direction is something we all want to avoid, especially in a campsite environment.
Can I bring a small BBQs or stove to cook food?
Yes you can bring these however you are only permitted to use BBQs in the campsite fire lanes, (please dispose of them in the BBQ bins once completely extinguished), and you are welcome to safely use small camping stoves outside your tent. Do not use stoves or disposable BBQs inside your tent, awning or campervan. Carbon monoxide can kill.
Can I charge my phone at the festival?
Yes we will have a phone charging stall at the festival - please see the site map for location.
Are there showers on site?
Yes there are. They are located in the Purple Campsite, but be prepared for a queue. It’s probably best to do at off-peak times such as the afternoon when they are quieter.
Are there water points on site?
Yes there are plenty free water points located around the main arenas/fields and campsites. Just bring a reusable bottle/container (not glass) to fill up.
I’m coming to Camp Bestival alone and am worried...
Don’t worry. Camp Bestival is the friendliest festival out there. Also if you’re worried about camping alone then perhaps join in some of the fun on the Camp Bestival Official Campers Group over here.
Can I leave the festival site and then come back in?
Yes you will be allowed to re-enter the festival site as long as you have a valid wristband on. Please note there is no re-entry after midnight on any nights so please make sure you have everything you need from your cars in the evening.
What’s happening on the Thursday?
Thursday is a great day to arrive at the festival as it lets you set up camp and make friends with your neighbours. It also eases the travelling, lets you relax and be raring to go on the Friday morning when the full 3-day programme of entertainment starts. On Thursday there will be plenty food stalls and bars open throughout the campsites, Upper Magic Meadow and Upper Kids' Garden.
Are there lockers on site?
No there are no lockers on site so please don't bring any valuables with you, or keep them securely on your person if you bring any.
Can I bring my dog/cat/rabbit/gruffalo?
No pets or animals are allowed on site with the exception of registered guide dogs. If you would like to leave your dog in a ‘home from home’ boarding service then a local service in Lulworth is www.happy-hounds-dorset.co.uk. If you have a Gruffalo then we advise leaving him at home.
What are the dates for Camp Bestival 2020?
Dates for Camp Bestival 2020 are 30th July - 2nd August, 2020.
What are the dates for Camp Bestival 2021?
Dates for Camp Bestival 2021 have not been confirmed yet.